Clients Rights & Responsibilities
Understanding Your Rights and Responsibilities as a Client
Clients Rights & Responsibilities
Understanding Your Rights and Responsibilities as a Client
At Catholic Charities North Dakota, we are committed to treating every individual with dignity, compassion, and respect. Whether you are seeking adoption services, pregnancy and parenting support, counseling, guardianship services, or other assistance, you have important rights as a client, along with responsibilities that help ensure services are effective and respectful for everyone involved.
Our goal is to create a safe, supportive environment where you feel heard, valued, and informed.
Your Rights as a Client
- Be treated with dignity, respect, and fairness
- Receive services without discrimination
- Be informed about the services available to you
- Participate in developing your service plan when applicable
- Ask questions and receive clear explanations
- Have your personal and health information kept confidential in accordance with HIPAA and other applicable laws
- Review and request access to your records as permitted by law
- Express concerns or file a grievance without fear of retaliation
- Receive services in a safe and professional environment
We are committed to protecting your privacy and ensuring your voice is heard throughout your time with us.
Your Responsibilities as a Client
To help us provide the best possible care and support, clients are expected to:
- Provide accurate and complete information
- Participate actively in services and follow agreed upon plans
- Treat staff and other clients with respect
- Keep scheduled appointments or notify us in advance if you need to cancel
- Follow program guidelines and policies
- Ask questions if you do not understand something
Working together in a spirit of cooperation allows us to serve you more effectively.
Questions or Concerns
If you have questions about your rights or responsibilities, or if you would like to share feedback about your experience, we encourage you to contact your local Catholic Charities North Dakota office.
We are here to support you and are committed to ensuring that every individual we serve is treated with compassion, professionalism, and respect.